Please read these terms carefully to fully understand our contractual relationship relating to your use of our website and the services we provide.

Introduction is a website operated by Salamandres Distribution. Salamandres Distribution, postal address 1 pavé de la cornue, 60620 Rosoy en Multien, France,  is registered in France (Company No. RCS 790 333 553). Your use of this website is subject to the following Terms of Use according to The Consumer Contracts Regulations 2013, which you are deemed to accept by using the website.

Postal address is not suitable for products returns.

Website Content and Use

  • Content Rights

    Salamandres Distribution are the owner or licensee of all intellectual property rights in our website. These are protected by international copyright laws and treaties. All such rights are reserved. As a visitor to this website, you may print a single copy or download elements of any page on the site for personal reference. No copying or distribution for any commercial or business use is permitted without our prior written consent.

  • Information and Availability

    Salamandres Distribution takes great care when putting information online concerning the essential characteristics of our products, notably the technical descriptions and pictures of the products and , within the limits of technology and in accordance with the highest industry standards .The pictures reproducing the products are not contractual .

    Salamandres Distribution classifies its product offerings into two categories with a special offer to individuals and offer dedicated professionals . It is necessary to comply with this classification when choosing your product . In some cases the entries as "not suitable for domestic use " may be specified.

    Therefore, any purchase by an individual of a dedicated professional use machine shall be treated as a purchase made by a professional (see Cancellation Rights)

    Any purchase for professional use (use considered intensive) of a domestic steamer can not beneficiate the normal guarantee period but will have a guarantee for a period of six months from the date of invoice.

    Salamandres Distribution designs, manufactures and markets Clothes whose use is mainly related to the presentation of ready to wear clothing by removing the action of steam folds transport and packaging

    Salamandres Distribution responsibility is limited to providing an apparatus producing steam according to the characteristics displayed on the product description .

    Salamandres Distribution products are not responsible for the inefficiency of steam on the treatment of certain fabric or other support inherent in steam properties.

    You agree that the information you provide when you register on the website is true and accurate in all respects, without being misleading, and you will contact us of any changes to that information.

    We reserve the right, at our sole discretion, to modify or delete portions of these website Terms and Conditions at any time without further notice. Dates of changes will be updated at the bottom of the page.

    We do not claim any advice or commentary given within our site is definitive. Therefore, we do not accept liability or responsibility arising from reliance on said content by any visitor to our site.

  • Linked Websites

    Our site may contain links to other sites. We do not provide any personally identifiable information to these third-parties. Although we would never knowingly link to an unsafe site, we are not responsible for their privacy policies or content of their sites.

    Salamandres Distribution Here by exclude liability for any direct, indirect or consequential  loss or damage incurred by any user of our website or related to the use, inability to use, or consequences of using our website, any websites linked to it and any content posted within, including, without limitation any liability for: loss of income or revenue; loss of business; loss of profits or contracts; loss of anticipated savings; loss of data; loss of goodwill; wasted management or office time; any other loss or damage of any kind, however arising and whether caused by tort (including negligence), breach of contract or otherwise, even if foreseeable.

    You may link to our website provided you own the linking website, and do so fairly, legally and without harming our reputation. We reserve the right to deny linking permission without notice.

  • Abuse

    Misuse or abuse of our site will not be tolerated. Such activities include: unauthorized access to our website or any related server, database or computer; introduction of malicious or harmful material (such as viruses, trojans, worms or logic bombs); denial-of-service attacks.

    Any such criminal offences under the Computer Misuse Act 1990 will be reported to the relevant law enforcement authorities, affecting your confidentiality rights as necessary. In such a case, your website access rights will cease immediately.

    We will not be liable for any damage or loss caused if any such harmful material should infect your computer software, hardware or data.


  • Orders

    We reserve the right to reject any orders at our discretion without liability to you, for example: if products listed on our site become unavailable or contain pricing or description errors; if we do not receive payment authorization ; if shipping restrictions apply.

    Salamandres Distribution shall under no circumstances be held liable for any losses to specific circumstances of the customer, indirect or consequential losses or for loss of profits, damage or property, or wasted expenditure.

  • Conformity Of Goods

    Salamandres Distribution. takes every care to ensure that descriptions and specifications of its products are correct within the website. Whilst ensuring that color reproduction of images is close to reality, we do not guarantee perfect accuracy and do not accept responsibility for color variation caused by computers and/or browsers. We reserve the right to change product specifications, prices, packaging and any related service at any time, without prior notice.

  • Formation of Contract and Governing Law

    A contract between you and Salamandres Distribution for the sale of our products will only exist once we confirm your order by e-mailing you to confirm your order has been accepted. The contract will be deemed to have been formed and the confirmation deemed to have been given to you as soon as you are able to access the message, whether or not you actually received that message. The contract shall be deemed to have been concluded in France and shall be governed by the laws of France and you and Salamandres Distribution irrevocably submit to the non-exclusive jurisdiction of the French Courts.



    We deliver anywhere in UK.

    We aim to despatch any orders received on a working day before 13.00 GMT that same day, for delivery in 2 to 7 days in the UK.

    However, please allow 7 days for delivery. In extreme circumstances, if a product is not available, you must agree a full refund for the price of your item and shipping, provided that nothing was shipped to you in that order. We do not accept liability for delays in delivery caused by third-party courier companies.

    If  your steamer has been delivered damaged, please inform us by e mail with the pictures showing the damage,  within 24 hours of delivery. Contact us by mail:

    Cancellation Rights

 You have a legal right  to cancel your order within 30 days following your receipt of the goods for a refund. This period starts from the date of delivery of your parcel.

This right of withdrawal is without penalty. This right of return will not be accepted for products dedicated to a particular purpose (see Product Information). The items must be returned unused in their original condition with all supplied accessories and packaging, manuals ...). Items returned incomplete, damaged or soiled by the Customer will not be refunded. Any return received without compliance with its rules may not be refunded.

You are responsible for the condition of your goods until they reach us, so pack your items carefully to prevent damage in transit. If the goods are damaged or you send us an incomplete return, you will not be eligible for a full refund. For information, all the goods returned will be inspected on arrival before the refund. If your cancellation is received before your order has been sent, we will issue you with a full refund. If your order has been sent already, you will need to return the entire order at your cost. Refund will be done within 14 days after we receive your goods.

Any package opened or used by the purchaser, returned to Salamandres Distribution as part of a request for refund will be subject to a flat rate withholding  £25.00 (rehabilitation, restructuring).
All returns must be accompanied by the Return Form to complete, date and sign.

Send your goods to:
Salamandres SAV
UK return
53 grande rue
60620 rosoy en multien

Professionals : cancellation rights do not apply to professionals.

In case of refund, you will be directly refunded by re-crediting the credit card or Paypal account that was used for the transaction no later than 14 days after the date on which you have exercised your cancellation right, on the express condition have received your return (package delivered with signature). The optional transport costs paid at the time of your purchase are not reimbursed.


All returns must be within the right of cancellation rights together with the Return Form to complete, date and sign.

For return parcel, you can return by the Post Office (or another carrier).

Please note that shipping costs are the responsibility of the customer.

Guarantee period

What does the guarantee cover?

Our guarantees provide full cover against mechanical breakdown through normal use. This means that if your item develops a fault during the guarantee period, we'll arrange for it to be repaired free of charge parts and labour.

How does it work?

During the guarantee period, if your product develops a fault that needs to be repaired, look for visible signs of the breakdown and consult the fault-finding guide in the handbook.

If that doesn't resolve the issue, please contact us by e mail You’ll need to provide us with details of your item, including the model number and date of purchase. You’ll find all of this information on our original receipt – this acts as your guarantee, so please make sure you keep it safe.

If the unit suffers a technical fault within 90 days of your purchase date, we will remove the goods by our carrier and upon receipt, after checking and testing, we will proceed either to the refurbishment or replacement of the device. No charge for you.

Beyond 90 days from the date of purchase, you will have to send the machine , part or accessory to our European repair service 

Salamandres SAV
53 grande rue
60620 rosoy en multien

For return parcel, you can return by the Post Office (or another carrier).

Please note that shipping costs are the responsibility of the customer.

We only cover the cost of shipping our workshops to your home.

If we can’t repair your item, we’ll replace it with an item of equivalent specification. If no equivalent product is available we‘ll discuss an alternative settlement with you, and we’ll always do our best to make sure that you’re satisfied with the outcome.

What’s not included?

There are some specific exclusions from our guarantees, as follows:

Repair costs caused by external factors such as limescale

Accidental damage, for example if your item has been dropped. You may find that this type of damage is covered by your household contents insurance policy

If the product has been used commercially or for business purposes

Any loss suffered as a result of not being able to use the product, or any loss over and above the purchase price of the original item

Servicing, inspecting or cleaning of the product; and failure to follow the installation guidelines

Deliberate damage or neglect of the product


Updated March 3rd 2017